Refund Policy

Thank you for shopping with Medline Pharmacy. We strive to ensure that you are satisfied with your purchase. This Refund Policy outlines the conditions under which we offer refunds or exchanges for the products we sell, including pharmaceuticals, medical consumables, medical equipment and devices, wellness products, and beauty products.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • Pharmaceuticals and Medical Consumables: Returns or refunds are generally not accepted for pharmaceuticals or medical consumables due to safety and hygiene reasons. If there is an issue with the product, please contact us immediately for assistance.
  • Medical Equipment and Devices: Refunds for medical equipment and devices are accepted only if the product is defective, damaged, or if there was an error in the shipment. Requests for refunds must be made within 24hours of receiving the product.
  • Wellness Products and Beauty Products: Refunds are accepted for wellness and beauty products if the product is unopened, unused, and in its original packaging. Requests for refunds must be made within 24hours of receiving the product.

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us: Reach out to our customer service team at 334 1775 or admin@medplusmaldives.com or contact us on Facebook and Instagram with your order number and reason for the refund request.
  2. Provide Evidence: If applicable, provide photographic evidence of the defective or damaged product.
  3. Return the Product: For eligible returns, follow our instructions to return the product. Products must be returned in their original packaging and in the same condition as received.

Processing Refunds

Once we receive your refund request and the returned product (if applicable), we will:

  • Review Your Request: Assess the eligibility of your refund based on the criteria outlined above.
  • Process the Refund: If approved, we will process the refund to your original method of payment. Refunds typically take 7 business days or more to appear in your account.

Non-Refundable Items

The following items are non-refundable:

  • Opened or used pharmaceuticals and medical consumables.
  • Products that are not in their original packaging or have been used.
  • Products purchased beyond the specified refund period.

Exchange Policy

Exchanges are subject to the same conditions as refunds. For medical equipment and devices, exchanges are only accepted if the product is defective, damaged, or if there was an error in the shipment.

Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Refund Policy or need assistance with a return or refund request, please contact us at:

Company Name: Medline Pharmacy
Email Address: admin@medplusmaldives.com